IT Support Specialist

Serioplast is looking for an IT Support Specialist for its headquarters in Seriate, Bergamo.

WHO IS SERIOPLAST?

Serioplast is one of the world’s leading manufacturers of high-quality rigid plastic packaging for FMCG players in the Home Care & Laundry, Food & Beverage, Personal Care, and Pharma markets. Operating 33 production plants across 16 countries, Serioplast has been a trusted industry leader since 1974.

WHY US?

At Serioplast, we are International, Dynamic, Flexible, Engaged, and Result-Oriented. We are committed to fostering an environment that encourages professional growth and a collaborative atmosphere.

WHO ARE WE LOOKING FOR?

Serioplast is seeking an IT Support Specialist to provide first-level support to users, configure and maintain IT devices, and ensure the operational continuity of IT systems in line with company standards.

Main Responsibilities:

• Provide first-level IT support to users, resolving software, hardware, and network issues remotely and on-site.
• Configure and maintain IT devices (desktops, laptops, mobile devices) for new users and replacements.
• Perform basic user account administration (creating accounts, resetting passwords, managing permissions).
• Maintain accurate records of support requests through the company’s ticketing system.
• Collaborate with the IT team on new technology implementations and upgrades.
• Assist with basic ICT infrastructure support under senior team supervision.
• Help document IT processes and systems.

Technical & Personal Skills:

• Strong knowledge of Windows operating systems and productivity tools (e.g., Microsoft Office, Google Workspace).
• Basic understanding of networking (LAN/Wi-Fi), firewall, and switch configuration.
• Experience with Active Directory, GPO management, and user account administration (account creation, password resets, permission management).
• Ability to troubleshoot and resolve hardware and software issues.
• good Knowledge of English for reading technical documentation and essential communication.
• Accountability, Customer Orientation, Problem Solving, Organization, Team Play and Resilience.

Education and Experience:

• Technical diploma in IT or equivalent education; a bachelor’s degree is a plus.
• Minimum 7 years of experience as an IT technician in a global envionment or consulting company.

Apply Now!

Upon sending their application, the candidate grants specific consent to the processing of personal data in accordance with current legislation on privacy. The privacy policy is available at the following link: https://www.serioplast.com/contents/10_Privacy_E-Recruitment_en.pdf

Serioplast encourages equity, inclusion, and diversity. The Company, indeed, strives to increase its efforts to ensure equal opportunities, prohibiting any form of favoritism, nepotism, discrimination or cronyism in all phases of personnel selection. Serioplast is committed to adopting fair and transparent procedures for personnel selection, promoting individual and equal professional growth.